Customer Service
Why CRM Software Won’t Be Going Anywhere
Customer relationship management has been around since the 1980’s. The concept is pretty clear. And the benefits to your business should seem obvious by now. There’s an age old saying that goes, “If it ain’t broke, don’t fix it.” Lately though, it seems like businesses are trying this new trick of trying to fix CRM. [...]
Why I Joined SalesNexus CRM and Email Marketing
Clients ask how I came to work for a Houston based company while living in the small Georgia town of Athens. Here’s my story: My first exposure to the SalesNexus CRM program I was the SalesNexus CRM administrator for the University of Georgia Conference Center and Hotel. We had 60 users for the CRM and [...]
Excellent Customer Service is More than a Short-term Solution
Customers must have a reason to purchase a product. One of these reasons are probably the most likely motivators. The product will: Solve a current problem Create a positive reaction Makes a process easier When you find the reason it allows you to solve their problem faster and easier. Knowing your customer means you can [...]
What CEOs Should Know about CRM (Part 1 of 4)
Get Your Best Sales People to Love CRM Front-line sales people are known for resisting new software. The best system can be rendered pretty well worthless if you can’t get the users to adopt it. That is why the best CRM software is designed by sales people…for sales people. Far beyond the needs of the [...]
The Customer Is Always Right
It does not take working years and years in retail to come across this age old saying or to understand its meaning. “The customer is always right.” Period. It goes right along with the law of being innocent until proven guilty. The greater majority of your customers are honest people just trying to get a [...]
If You Want Loyal Customers, You Need to Get Personal
How was Tony Hsieh able to take the simple concept of selling shoes online and create a billion dollar company? A big reason for Zappos’ continued success is its dedication to customer service. In fact, Hsieh believes in customer service so much that he wrote a book on the subject. If you browse through the [...]
Ease Your CRM Transition
Have you realized that your current CRM solution is not living up to your expectations? Although a CRM solution may seem great when you’re talking to a salesperson, many companies quickly discover that the product itself falls short. Since an inefficient solution won’t suddenly transform overnight, your best option is to switch to a superior [...]
Cloud Computing – What are the Costs After the Subscription?
What are the hidden costs after the subscription when using a Cloud based solution such as Online CRM?
The Importance of Using Testimonials
Whether you run a “traditional” business or have just developed a new iPhone app, you may think that testimonials are something that are only useful for websites in the fitness industry. While you’re far from being alone in this belief, quite a few business owners have been surprised by the results that have resulted from [...]
CRM 4.0 – 3 New Quick Start Programs
SalesNexus announces 3 new Quick Start Programs, the most affordable implementation services in the online CRM world.
