Customer Service
Things Hurricane Ike Taught Us
I couldn’t resist posting these funny quips from an anonymous house wife here in Houston. Even for those across the country dealing with the damage Ike inflicted in Eastern states and of course, those in the Gulf Coast states that suffer hurricane regularly, this are priceless! Enjoy! Things Ike taught me Coffee and frozen pizzas [...]
Hurricane Ike teaches us a few things – Thank You Plywood!
Wow! Do I feel lucky today! I’ve been a resident of Houston, Texas for 40 plus years and I have to say that Hurricane Ike was the worst I’ve ever been through personally. My family was extremely fortunate. No damage or injuries to speak of. Most of my SalesNexus colleagues came through fine too. A [...]
The Operative Word in “Customer Service”
… is SERVICE! In my last post I talked about how some of my competitors are hitting their customers with surprise charges after they’re signed up. When I say “service”, I mean it in the sense that you learned in Church – Giving to others without regard for your own interest. Yeah, I know, we’re [...]
Is your phone system helping or hurting?
We all spend a lot of time optimizing the way we market, obtain leads and manage them through our sales pipeline. All too often, a seemingly small thing can create a bad impression and turn a river of sales opportunities into a trickling stream. Todd Miechiels, a Web Marketing guru that I know and trust, [...]
Improve Service and Keep Customers with Chat
I am not a patient person. When I need technical support or customer service from a big corporation, a feeling of dread wells up in me. You know the feeling. We’ve all been there. On hold, wading through phone menus, wasting time. The most frustrating thing is when you tell your story to one rep, [...]
Getting to Smile and Dial mode
My wife is one of the least organized people I know. That’s not a slam, its a fact. She and I are polar opposites in countless ways and we’ve decided that’s, of course, what keeps our relationship sizzling! I’ve tried to encourage her to use various time management and organization techniques and systems in her [...]
Worth reading – sales and marketing sites around the web
In my reading over the last couple of days, I’ve run across a few articles that any sales and marketing professional should appreciate. Enjoy! 20 Questions to ask yourself to help tune in on your “True Calling” – http://www.thesimpledollar.com/2008/03/12/reflections-on-money-20-valuable-questions-to-ask-yourself/ A few tips on how to manage a conference call – http://www.salesteamtools.com/2008/03/06/bad-conference-call-etiquette/ Results of a survey [...]
A new way to justify a new phone!
I’m a gadget guy so, this post on SalesTeamTools.com got my attention. Great suggestions for using your camera phone to help you sell. There are some really good ideas here!
Making your horses drink the water
Sales wins customers and customer service keeps them. Growing your business depends on both. In recent posts, I’ve addressed how easy and profitable it can be to use an information system to beat the pants of your competitors at customer service and turn your sales reps into top performers by getting them just a little [...]
