Our Commitment to Your Success.

We're Sales and Marketing partners with our customers. We understand that growing your business can be challenging. Our experienced Success Team has the know-how to help you find the "wins" for your team and your customers.

Bottom line - We're committed to making you successful. We've structured our business terms so we only win if you win.

How long have you been in business?

In 2002, we started as ACT Certified Consultants with 20 years cummulative experience helping businesses make contact management work. We were the first company to offer online hosting of ACT databases. We continue to be the leader in this field. Since then, our service has expanded to provide solutions to businesses just beginning contact management strategies and those using other systems like Goldmine, etc.

How long am I committed ?

There are no "handcuffs". You can cancel your subscription at anytime, for any reason and receive a pro-rated refund for any unused and pre-paid months.

Can I get my data back?

Yes. During your subcription period, you can download your contact list anytime. We can also provide you with complete backups of your database periodically for an additional charge. If you cancel your subscription, we'll provide you with your data, at no charge, in ACT, SQL or Excel - your choice. If you choose ACT or SQL, ALL of your information is included: Contacts, Custom Fields, Notes, History, Activities, Sales Opportunities, Groups, etc.

Will service disruptions affect my business?

With SalesNexus, your data is available and protected more thoroughly than you could possibly afford on your own network. Your data is hosted in a state-of-the-art co-location facility that hosts data for Fortune 100 corporations like ExxonMobil, Chase Bank and others. In the past 12 months, we've had less than 1 hour of unscheduled down-time. Backup systems and contingencies include -

• 24/7 on-site technicians
• Multiple Internet backbone connections
• Multiple power suppliers and deisel generators with 4 days of fuel
• Redundant firewalls and electronic intrusion detection systems
• Disaster recovery contingencies that include fail over to alternate facilities within 4 hours in the event of natural disasters, etc.
• Daily backups archived off-site

What if SalesNexus is acquired or goes out of business?

We've been in business for almost 5 years and we plan to be a leader in our industry for years to come. However, our Service Agreement protects your ownership of your data. In fact, if we are unable to provide you with access to your data, our co-location partner is authorized to provide you with your information directly.

Learn more about our service commitment