Frequently Asked Questions

I'm tired of struggling with ACT, what are my options for getting ACT online?

Click here to see a side by side comparison of options for getting ACT online.

Can an ACT database be imported into SalesNexus?

Yes! SalesNexus is the only company that can import all of your ACT contacts, custom fields, drop downs, notes, histories, activities, sales opportunities and groups. When you logon to SalesNexus, it looks and feels just like your existing ACT database. Everything is where you expect it to be!

What does it cost?

Click here to see complete pricing and terms.

How can I access my information when I'm not connected to the Internet?

SalesNexus can sync with Outlook and most Smartphone/PDAs

How does SalesNexus work with Email?

You keep using your email program of choice (Outlook, Outlook Express, Lotus, a webmail client, your phone, etc.) and SalesNexus makes it easy to lookup a given contact and create a new mail to that person. SalesNexus also makes it easy to blast personalized emails to hundreds of contacts at once.

Our Email Capture service can automatically attach all incoming and outgoing emails to your contacts.

How long have you been in business?

We started as ACT Certified Consultants with 20 years cummulative experience helping businesses make contact management work. In 2002, we were the first company to offer online hosting of ACT databases. We continue to be the leader in this field. Since then, our service has expanded to provide solutions to businesses just beginning contact management strategies and those using other systems like Goldmine, etc.

How long am I committed ?

There are no "handcuffs". You can cancel your subscription at anytime, for any reason and receive a pro-rated refund for any unused and pre-paid months.

Can I get my data back?

Yes. During your subcription period, you can download your contact list anytime. We can also provide you with complete backups of your database periodically for an additional charge. If you cancel your subscription, we'll provide you with your data, at no charge, in ACT, SQL or Excel - your choice. If you choose ACT or SQL, ALL of your information is included: Contacts, Custom Fields, Notes, History, Activities, Sales Opportunities, Groups, etc.

Will service disruptions affect my business?

With SalesNexus, your data is available and protected more thoroughly than you could possibly afford on your own network. Your data is hosted in a state-of-the-art co-location facility that hosts data for Fortune 100 corporations like ExxonMobil, Chase Bank and others. In the past 12 months, we've had less than 1 hour of unscheduled down-time. Backup systems and contingencies include -

• 24/7 on-site technicians
• Multiple Internet backbone connections
• Multiple power suppliers and deisel generators with 4 days of fuel
• Redundant firewalls and electronic intrusion detection systems
• Disaster recovery contingencies that include fail over to alternate facilities within 4 hours in the event of natural disasters, etc.
• Daily backups archived off-site

What if SalesNexus is acquired or goes out of business?

We've been in business for almost 5 years and we plan to be a leader in our industry for years to come. However, our Service Agreement protects your ownership of your data. In fact, if we are unable to provide you with access to your data, our co-location partner is authorized to provide you with your information directly.

Learn more about our service commitment