Invalid Username or Password Error

If you're able to reach the logon page and upon entering your user credentials are receiving an "Invalid username or password" message, here are a few things to try:

New customers - If you provided an ACT database for import, your username will be the same as it was in ACT. The password will be blank or empty.

If you've forgotten your username or password, administrators can check and reset usernames and passwords as follows:

Click the Settings icon on the left hand toolbar

Select User Admin

Locate your name in the user list.

Make changes to the password as desired, then click Save.

To have SalesNexus reset your password, click the chat button on the top and bottom of this page or email us.

For immediate help, click the Chat buttons on the top and bottom of this page!

Create a Trouble Ticket