Never answer an unasked question!

I was working with one of my sales reps yesterday on a sales opportunity.  Very common situation, very common mistake, very expensive! The client is asking for custom work that we bill for by the hour.  So, we’re on the phone with the client and we’re...

Fire a Prospect

Objectives: Put the sales person in control of the process and focus time on prospects that are ready to close Change the dynamics of the relationship – Customers expect the sales person to “chase” them and they take advantage of that fact.  They...