Blog

The Operative Word in “Customer Service”

… is SERVICE! In my last post I talked about how some of my competitors are hitting their customers with surprise charges after they’re signed up. When I say “service”, I mean it in the sense that you learned in Church – Giving to others without regard for your own interest. Yeah, I know, we’re … Continue reading

CRM Unpleasant Surprises – not a way to start a relationship

I have got to vent!  I have been shocked at how many online contact management and CRM vendors are giving their customers the “bait and switch”! I’ve had the opportunity to work closely with a few customers recently who are currently using popular online or web based CRMs or contact management systems.  You would be … Continue reading

Sell it here! OMG! – Just shut up and sell!

OMG- shut up and just sell it

The only thing that really matters to be successful in selling is your ability to sell it and just shut up. You’ve heard the phrase “show up and throw up”, right? If not, then you’re part of the problem! You need to shut up and just sell it! I’ve experienced yesterday, I was treated to … Continue reading

Make Sending Sales Letters and Marketing Pieces Easy

Okay, this is shameless self promotion but, I’m too excited to keep quiet about it! SalesNexus just released a new service called “Mail It For Me” within our web based contact management system that allows sales people to send sales letters and marketing collateral to prospects and clients with a push of a button.  No … Continue reading

Customers lie to you and its your fault

I’ve been trained to expect customers to lie to me.  Luckily I don’t take it personally.  I know why they do it and I know how to avoid it or use it to my advantage. I noticed this audio clip on Salesopedia and thought you all would enjoy it. Customers lie to sales people mostly … Continue reading

Stonehenge Selling

Finally!  Proof that you don’t need the latest and greatest technology to accomplish great things! You may think that’s an unwise statement given that I run a company that sells online contact management systems for small business sales teams… So, let me first say that SalesNexus does have some pretty cool and cutting edge technology.  … Continue reading

High Quality Leads You’re Probably Missing

Frank Reed posted a good article on Mike Moran’s Biznology blog today that hit a note that’s worth hearing if you’re responsible for marketing, lead generation or selling in your company. Most small businesses are missing a HUGE opportunity to improve the quality and quantity of the leads their sales teams are working with and improve marketing ROI. Search Engine Marketing … Continue reading

Improve Service and Keep Customers with Chat

I am not a patient person.  When I need technical support or customer service from a big corporation, a feeling of dread wells up in me. You know the feeling.  We’ve all been there.  On hold, wading through phone menus, wasting time.  The most frustrating thing is when you tell your story to one rep, … Continue reading

Twitter update

Just a quick update on my progress with Twitter –   I’ve been tweeting for about 5 days now and it is kind of addicting.  It appears that the trick is to “follow” the right people.   As of this morning, I’m following 32 people and 13 are following me.  These people are from all … Continue reading

Getting Contact Management Implementation Right Takes a Bit of Time

You gotta love it when customers help you see your own business more clearly! I had an experience like that today.  This customer, we’ll call her Nicky, just joined her company as Director of Sales.  Prior to her arrival, there has been NO sales tracking, contact management, CRM or marketing to speak of. Nicky’s fought … Continue reading