Customers lie to you and its your fault

I’ve been trained to expect customers to lie to me. Luckily I don’t take it personally. I know why they do it and I know how to avoid it or use it to my advantage. I noticed this audio clip on Salesopedia and thought you all would enjoy it. Customers lie to sales people mostly … Continue reading

Stonehenge Selling

Finally! Proof that you don’t need the latest and greatest technology to accomplish great things! You may think that’s an unwise statement given that I run a company that sells online contact management systems for small business sales teams… So, let me first say that SalesNexus does have some pretty cool and cutting edge technology. … Continue reading

High Quality Leads You’re Probably Missing

Frank Reed posted a good article on Mike Moran’s Biznology blog today that hit a note that’s worth hearing if you’re responsible for marketing, lead generation or selling in your company. Most small businesses are missing a HUGE opportunity to improve the quality and quantity of the leads their sales teams are working with and improve marketing ROI. Search Engine Marketing … Continue reading

Improve Service and Keep Customers with Chat

I am not a patient person. When I need technical support or customer service from a big corporation, a feeling of dread wells up in me. You know the feeling. We’ve all been there. On hold, wading through phone menus, wasting time. The most frustrating thing is when you tell your story to one rep, … Continue reading

Twitter update

Just a quick update on my progress with Twitter –   I’ve been tweeting for about 5 days now and it is kind of addicting.  It appears that the trick is to “follow” the right people.   As of this morning, I’m following 32 people and 13 are following me.  These people are from all … Continue reading

Getting Contact Management Implementation Right Takes a Bit of Time

You gotta love it when customers help you see your own business more clearly! I had an experience like that today. This customer, we’ll call her Nicky, just joined her company as Director of Sales. Prior to her arrival, there has been NO sales tracking, contact management, CRM or marketing to speak of. Nicky’s fought … Continue reading

Getting to Smile and Dial mode with Contact Management System

Getting to Smile and Dial mode with Contact Management System Contact Management System – My wife is one of the least organized people I know. That’s not a slam, its a fact. She and I are polar opposites in countless ways and we’ve decided that’s, of course, what keeps our relationship sizzling! I’ve tried to … Continue reading

Tweet Tweet

Alright!  Enough!  I’ve heard it over and over for the past year.  “You’ve got to Twitter!”   For those that don’t know already, is one of the hottest social media trends.  Basically, you put in short updates about what you’re doing throughout the day and your friends can “follow” you.  You can choose who … Continue reading

Its a whole new ball game KIDS!

We’ve all learned to sell by understanding the customer’s needs – asking questions and showing them the way to what they want or need… It has to be this way because the customer has the power. They can decide to buy or not to buy. It appears that a major change is underway in the … Continue reading

If you can’t measure it, you can’t manage it!

I know, you’ve heard it before. And yes, I know how difficult it is to truly measure your marketing and sales activities. That doesn’t change the fact that its true. You’re guessing if you can objectively analyze how leads flow through your marketing and sales machine. If you’re guessing, you’re going to be wrong a … Continue reading