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Read our in depth report : How Much Does CRM Really Cost

Typical Cost of Competitors

SugarCRM Cost Calculations

SugarCRM does not include email marketing or marketing automation capabilities. There are a number of applications that can be “added-on” to SugarCRM but, there are additional costs and most importantly you’ll need to move information back and forth between SugarCRM and the marketing systems you choose. In order to enable real-time response to customers engaging in your marketing messages, someone on your team will need to spend at least 15 to 20 hours per week maintaining things.

Salesforce Cost Calculations

Salesforce does not include email marketing or marketing automation without also subscribing to their Marketing Cloud or ExactTarget service. Of course, this is an additional cost and does require additional maintenance and moving information back and forth. Also, same day support response is what Salesforce calls Premium Support and that’s only included in their more expensive options. Train someone on your staff to a pretty high level to maintain the whole system internally. If not, then you’ll need an outside consultant to help set everything up and then stay involved to maintain and update things.

Infusionsoft Cost Calculations

Infusionsoft requires consulting help to get customized and configured for your team. In particular for sales teams, the CRM capabilities and sales management capabilities typically need some attention. Customers tell us that Infusionsoft requires a tremendous amount of internal staff time to maintain. You need to allocate at least 1/3 of a team member’s time to performing these tasks and that costs $$$.

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