Making your horses drink the water

Sales wins customers and customer service keeps them.  Growing your business depends on both.  In recent posts, I’ve addressed how easy and profitable it can be to use an information system to beat the pants of your competitors at customer service and turn your sales reps into top performers by getting them just a little … Continue reading

Get more out of everything

Per my last post, I owe you an article on how to motivate your team to use an information system to improve sales, service and support effectiveness. However, I saw a post today that I just had to pass on. Yaro Starak‘s post about an article by Rich Schefren is a must read!   Improving … Continue reading

Stellar Customer Service is easier and less expensive than you think

You don’t have to be in the Fortune 500 to build superior stellar customer service into your business. In fact, when’s the last time you called a Fortune 500 company for service and came away impressed with the service you got? The big guys have the resources to do whatever they want but, their size … Continue reading

CRM can help you get organized to be successful

I hope its obvious but, to be sure its understood, I try not to use this blog to shamelessly promote SalesNexus’ CRM services, which is my day job. However, when the “godfather of modern networking”, Ivan Misner, lays the pitch up there, I just have to take a swing!   In his recent article, the founder … Continue reading

Simply selling by believing

An article by Gary Jones on Sales got my attention today…   Gary talks about changing your mindset to open up opportunities for sales success.   There’s no question that we are usually our own worst enemies.  Our fears and doubts slow us down and cause us to overlook opportunities.   Why is it … Continue reading

In the 21st century, Put Offs Are Your Friend

A “put off” is something a prospect says to “get rid of you”. To get you off the phone or out of his office. To end the meeting and move on with his/her day. Examples: •”Send me your brochure and I’ll get back to you” •”Can you send me your basic price schedule to review?” … Continue reading

Getting a prospect’s Pain over the phone

If you sell over the phone, you know that establishing trust and rapor over the phone can be a unique challenge.  When you’re not face to face, you don’t have the benefit of your winning smile, successful dress and empathetic facial expressions!   To get a prospect to share their “Pain” over the phone requires trust.  This article … Continue reading

Sales Technique is about Organization

Typical sales people are not engineers.  They’re not detail oriented.  They’re right brained types, creative, impulsive and extroverted.   Sales people like to make things up as they go.  The take it as it comes environment is what attracts this type of person. This is a pretty common personality type among entrepreneurs too.  And so … Continue reading

The end of advertising as we know it

Well there it is! If you have anything to do with marketing or selling, you need to read IBM report, “The End of Advertising as We Know It”, I picked up on TechCrunch!   Its a validation of all the trends we sense in the industry with some fascinating stats and trend data. There’s a … Continue reading