Category: CRM Software
Browse all posts in the CRM Software category. Found 333 posts in this category.
Set the Mustangs Free – Part 4 of Double Your Sales in 2009
How many sales management books have you read? I’m sure each of your sales reps has a couple of sales guru books that they keep...
The Operative Word in “Customer Service”
… is SERVICE! In my last post I talked about how some of my competitors are hitting their customers with surprise charges after they’re signed...
CRM Unpleasant Surprises – not a way to start a relationship
I have got to vent! I have been shocked at how many online contact management and CRM vendors are giving their customers the “bait and...
Stonehenge Selling
Finally! Proof that you don’t need the latest and greatest technology to accomplish great things! You may think that’s an unwise statement given that I...
Getting Contact Management Implementation Right Takes a Bit of Time
You gotta love it when customers help you see your own business more clearly! I had an experience like that today. This customer, we’ll call...
You Can’t Automate What You Don’t Understand
I’ve often said that business owners and sales managers that go looking for contact management and sales automation solutions for the first time are having...
Making your horses drink the water
Sales wins customers and customer service keeps them. Growing your business depends on both. In recent posts, I’ve addressed how easy and profitable it can...
Stellar Customer Service is easier and less expensive than you think
You don’t have to be in the Fortune 500 to build superior stellar customer service into your business. In fact, when’s the last time you...
CRM can help you get organized to be successful
Management gets a lot more out of CRM system if the sales team is using it because they want to, because it helps them sell...