Package Inclusions
SLA Standard 2 business days or sooner
Software updates and enhancements Troubleshooting database issues

Configuration of Email and Web Lead Caputure

Bulk Closures of Email Tracking

Adding Users

User Permissions Management

User Record Updates

Weekly Public Training Sessions

Training Resources

(video/user guide)

Basics of SalesNexus Database Mgmt

Basics of Email Marketing

Campaign Workflow Guidance

Basics of Dashboards

Basics of Logging Activities

Additional Services & Pricing


SLA (developer Hours)

4hour minimum


2 business day SLA

1 hour minimum


2 business day SLA

1 hour minimum


3 business day SLA

2 hour minimum


3 business day SLA

4 hour minimum


3 business day SLA

2 hour minimum

Software Customization Database Maintenance User Tasks Consulting Email Marketing Sales Mangement

Custon Report Design

Automation Triggers 

Software Changes not supported by User Interface

Database backup

Restore backup
Report edits

Dashboard edits

Layout changes

Duplicate contact indentification/removal

Additional email allocations

(above 25,000/month standard)

Sync troubleshooting


Data clean up

Additional Fields

Move of data

Data deletions

Lead transfer from LF to SN

Database transfer (ACT,SF) (5 hr min)

Static landing page creation

(Non-Wordpress) (2 hr min)

Dedicated Training

Phone and Online - 2 hour minimum

On-site - 4 hour minimum, plus travel

Design Assistance

Copy Writing


Campaign Evaluation

Campaign Scheduling

Call Tracking

Follow Up Mgmt

Pipeline Mgmt

Web Lead Configuration Adjustment/Update

Dashboard Setup