An in-depth look at how strong relationships between customers and companies drive business growth and the risk of mistaking a customer to sales person relationship with a customer to company relationship.
- What customers value most in businesses.
- How to establish trust and loyalty with customers.
- How sales people undermine the customer relationship by being the single point of contact.
- How to create a 360 degree view of the customer.
- How to empower your entire company to own and add to the customer relationship.
Held on February 13th, 2013
View the slides here…